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The First U.S. Web Accessibility Agreement was Signed Twenty Years Ago

• On March 14th, 2000, Bank of America was the first US company to sign an agreement to make its website accessible, referencing WCAG 1.0 (only a few months old at the time). It was the output of a ‘structured negotiation’ between the bank and five blind customers. The bank hired a mutually agreed accessibility consultant, Shawn Henry, to oversee the work. It’s interesting to note that no lawsuit was required, and that digital accessibility in law is now two decades old.

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