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Empathy and innovation: How Microsoft’s cultural shift is leading to new product development

• Microsoft software engineer Swetha Machanavajhala is deaf and relies on lip-reading. Whenever she Skyped her parents, she had to ask them to turn the lights off behind them so that she could more easily focus on their faces.
• She wondered if technology could solve this problem for her, so worked with Microsoft to build a background-blurring feature for Microsoft Teams and Skype (it’s not clear in the article exactly how Swetha achieved this). This feature has a useful side-effect as being a privacy tool to help users hide their backgrounds during calls.
• Thanks to Lee Goudie for pointing me towards this excellent example of Universal Design!

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