dai11y 22/09/2021

Your daily frequent11y newsletter, brought to you by @ChrisBAshton:

Audio killed the video call

  • An interesting article talking about the progression from, pre-pandemic, video-calls happening once or twice a week, to mid-pandemic, where video calls happen for several hours per day. The video fatigue has led to an explosion in popularity for audio-based apps, such as Clubhouse, where users can drop into chatrooms and participate in discussions with strangers.
  • They’re able to “recreate serendipitous moments like chance encounters and coffee machine conversations”, in a way that Zoom doesn’t. But they are ableist by nature, offering a poor or zero experience for the Deaf community.
  • The article touches on an interesting point: that this “levels the playing field”; insofar as many blind people have little interest in social media apps such as Instagram. The implication is that by the nature of these apps, they’re not going to offer much to certain segments of the disabled community, and there are usually other options to cater to everyone.
  • That’s a difficult line to take, in my opinion. But it does make me wonder how everyone’s needs can be met without fundamentally changing the offering of these apps.

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