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Consistently Inconsistent: When the Most Accessible Experience is Different for Each User

• A client requested that their ‘select menu’ should sound identical in every screen reader. Author @ericwbailey points out that, counter-intuitively, implementing a bespoke solution would break ‘external consistency’ and worsen the experience for everyone, as users would no longer have the learned predictability of how to interact with your page. The result was to push back on the request and highlight that screen reader differences are intentional, and also that using native elements requires much less testing. Worth checking this out just to hear how differently VoiceOver, NVDA and JAWS read out the contents of a <select> element (the article contains audio samples of each, conveniently listed next to each other).

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