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Accessibility Statements Show Commitment to all Site Users

• (Article from 2013, updated this month). Describes an “Accessibility Statement” (formerly “Accessibility Information Page”) as being a place to list an active phone number & email address, linked to from all pages, and with “details about the organization’s web accessibility policy”. The article links to the Accessibility Statements of some big companies, such as eBay’s, which describes its “skip link” feature and suggested screen reader commands (though I’d imagine users who need to do that know how to do it already). It also links to a list of companies’ accessibility Twitter accounts, most of which are worth a follow.
• Aside: it’s not linked in this article, but the GOV.UK accessibility statement is the best I’ve seen (I may be biased!). It sets expectations like “[you should be able to] zoom in up to 300% without problems”, as well as outlining some of the accessibility issues we haven’t fixed yet and how people can request an accessible format. (In practice, I think most sites seem to use their Accessibility Statement as a fluffy PR page along the lines of “accessibility is important to us” with little extra substance).

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