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Which accessibility settings do the Dutch really use on their phone?

I came across this article via a LinkedIn post by Gareth Ford Williams, which also summarises the article quite nicely.

This article looks at how over a million people use their phones in the Netherlands. 43% of users surveyed use at least one accessibility setting, the most common one being “adjust text size” (33%). Interestingly, of that 33%, 13% made the text smaller (meaning 20% made the text larger).

Only 1.27% of respondents have closed captions switched on by default, but as Gareth points out, this is likely because they’re more comfortable setting this feature on the app or website level. The figure is closer to 80% when looking at Netflix, Facebook and Twitter.

There are a whole host of other statistics about all sorts of accessibility features throughout, and reference to why such features might be enabled. This can include situational impairments (disabling “shake to undo” while on a rattling bus or train), educational (non-native speakers enabling captions while learning a new language), etc, as well as disabilities.

2021’s sample size of >1 million respondents is in stark contrast to the original study in 2020, which had just 268. The end of the article goes into detail about how it managed to achieve such high numbers this time around.

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