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How we recruited people with low/no digital skills on Carer’s Allowance

• A GOV.UK blog from 2015. They wanted to find people on the lowest end of the digital inclusion scale for user research, to ensure a service they were building could be used by anybody. Asking people “How would you rate your computer skills?” wasn’t a reliable indicator of digital literacy as people tend to underestimate their skills and subsequently complete tasks with ease. Making people score themselves against explicit criteria, e.g. “How comfortable are you finding stuff using a search engine such as Google”, was a much better way of finding participants on the lower end of the scale.

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