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What’s more expensive than getting sued over inaccessibility?

• The answer: “getting sued twice”. This US-focused article by Sheri Byrne-Haber follows a report showing that 21-40% of accessibility lawsuits are against companies which have been previously sued. The author suggests that this is because companies may fix problems but then don’t build accessibility testing into their ongoing process, so problems inevitably creep back in. It’s also down to the “Hooters effect”; a decision in Haynes vs Hooters shows that other individuals can sue your organisation even while the first lawsuit is being investigated or the fixes are in the process of being implemented.

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