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P&G’s Herbal Essences unveils Alexa skill for vision-impaired people

• TLDR: Herbal Essences have built a voice-powered Alexa app that can help people find product recommendations for their hair type. Even more impressive is their funding of in-house experts to the Be My Eyes app; a free service that connects vision-impaired people with sighted volunteers through a live video call, to receive guidance while shopping or grooming. Finally, thanks to Herbal Essences‘ accessibility leader Sumaira Latif, tactile packaging will be introduced from January 2020 to help vision-impaired people distinguish between shampoos and conditioners.

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